1. Acceptance of terms
By accessing northgaterecovery.com or engaging Northgate Asset Recovery Ltd. ("Northgate") for any service, you agree to be bound by these Terms. If you do not agree, do not use the site or our services.
2. Services
Northgate prepares investigation reports and cryptocurrency-tracing reports and provides related guidance. We do not provide financial advice, investment guidance, legal representation or funds-management services. Our reports are informational and should not be construed as financial recommendations or endorsements.
3. Eligibility
You must be at least 18 years old and legally entitled to engage professional services in your jurisdiction.
4. Fees and payment
Services incur fees and/or commissions disclosed in your engagement letter. Invoices are due on receipt unless otherwise agreed in writing. We cannot accept prohibited payment methods.
5. 14-day money-back guarantee
Engaged clients may request a full refund of fees within 14 business days of signing the engagement letter, provided no investigation report has been delivered. After 14 days, refunds are at our sole discretion.
6. Client obligations
- Provide accurate, complete and truthful information.
- Cooperate with reasonable requests for evidence and clarification.
- Do not attempt to mislead investigators, regulators or financial institutions.
7. No guarantee of outcome
Although we accept only cases we believe can lead to a real recovery, we do not guarantee that funds will be retrieved, in full or in part. Recovery depends on factors outside our control, including the conduct of third parties and the cooperation of financial institutions.
8. DIY notice
Recovering losses from an online scam can be undertaken by you personally and does not require official representation. The process can be lengthy — sometimes longer than a year — but you are not obligated to engage a recovery firm.
9. Intellectual property
All site content, methodology, templates and reports are the intellectual property of Northgate or its licensors. You may use deliverables only for the purpose of your case.
10. Limitation of liability
To the maximum extent permitted by law, Northgate's aggregate liability arising from or relating to your use of the site or our services is limited to the fees paid by you in the 12 months preceding the claim.
11. Regulatory disclosures
Northgate Asset Recovery Ltd. is an Israeli company (No. 515711653), authorised and regulated in Israel. In the UK, it operates through a legal exclusion that removes the need for FCA authorisation. In Australia, the company is registered with ASIC (ARBN 678 842 236, credit representative 562295) and with AFCA (no. 109819).
12. Governing law
These Terms are governed by the laws of the State of Israel. Disputes shall be resolved in the competent courts of Tel Aviv–Jaffa, without prejudice to mandatory consumer-protection rights in your jurisdiction.
13. Changes
We may update these Terms from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of the site or services constitutes acceptance.
14. Contact
Questions? Email legal@northgaterecovery.com.